Frequently Asked Questions

Here you can find answers to basic questions about the site and its functionality, and troubleshoot common issues. If you cannot find the answer to your problem here, send us an email to info@clarityorder.com and we will be glad to help.

Clarity Order is a marketplace for premium furniture & design sourced from independent manufacturers, in which our users can design their rooms in simple steps. They can select products from the store, customize and configure their 3d models, visualize them in their room with Augmented Reality, and purchase the customized items.

We offer our users a simple, efficient, and personalized shopping experience by providing them with services such as smart product recommendation, 3D model customization, and live AR visualization.

You can enter your personal email address into our newsletter subscription, and receive our newsletters periodically. The newsletters basically cover all site updates, new product ranges and collections, special offers, and topics.

In case you need any specific information you can always contact us on info@clarityorder.com.

The 3 main account roles are user, suppliers, and designers.

To join our platform you can click on the “My Account” link in main navigation menu of the website and you will be redirected to the registration/login form of Clarity Order.

You can always reset your password by clicking on the “Lost your password” link in the login page. You will be redirected to a page where you should enter your username or email address by which you had created your account.

Submitting the form on this page, an email with a link to reset your password will be sent to your email address by which you can reset your old password and set a new one for your account.

When logged in as a user, you can go to your profile by clicking the “My Account” link in the main navigation menu of the website. You can then edit any of your personal information, except your username, by clicking on the respective fields.

You can customize and add any product you would like from the shop to your shopping cart by clicking the “Add to Cart” button on the product card/page. The configured product will be automatically inserted into your basket and once you process the payment, your order will be submitted through our system and you will receive your purchased goods within the timeline stated in your order receipt.

No, the suppliers provide Clarity Order with their available materials/colors for a product and that is reflected in the product page. Any material/color not listed in a product page, means that it cannot be processed by the supplier.

Yes, you can cancel your submitted order before it has been shipped to you by the supplier and you will be reimbursed within the next 5 working days without any extra charges.

Your satisfactory shopping experience is very important to us. Please call us on +1 (647) 957-959, and we will arrange the pick up of your products from your billing address.

In such a case, you can ask for a full refund from our customer support service or let us provide you with the corrected version of your purchased product.

While you are searching through our store, you may likely find items of interest, but currently do not have a plan to buy them. You can select any product you would like as your favorites and they will be stored in your Wishlist, so that you can find them later easily.

You can add an item to your wishlist by clicking the heart icon on product page/card.